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Home » Frequently Asked Questions

Frequently Asked Questions

1. What forms of payment does IDI accept?
2. How does the hot and cold water hook up to the spa?
3. Why should I purchase my spa from Interstate Design Industries?
4. How often do I need to clean the whirlpool filter?
5. How soon after I place an order will my new spa ship?
6. Is much assembly required on my new spa?
7. What is the best way to sanitize after each pedicure?
8. How does the spa drain?
9. What is the purpose of an inline discharge pump?
10. Why do the manufacturers suggest using a licensed plumber to install my new spa?
11. What type of electricity will I need to install my new spa?
12. Do I need to bolt my new spa to the floor?
13. What if I need warranty service?
14. How will my new spa be shipped?


1. What forms of payment does IDI accept?

We accept all major credit cards, business checks, money orders, and cashiers checks. We will not charge your credit card until your spa ships.

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2. How does the hot and cold water hook up to the spa?

In most cases the water hooks up similar to the washer in your house. Most manufacturers provide 1/2" fittings

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3. Why should I purchase my spa from Interstate Design Industries?

Our expertise is pedicure spas. We carry spas from all the major manufacturers so we can provide to you the spa that fits your needs.

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4. How often do I need to clean the whirlpool filter?

Best practice is to remove it and clean it daily. The filter is inside the tub under the round perforated cover. This screen captures large particles so they do not enter the whirlpool system.

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5. How soon after I place an order will my new spa ship?

Your new spa will b on its way to you within 10 business days if it is in stock. If the spa is not in stock it will ship within 4-8 weeks.

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6. Is much assembly required on my new spa?

Not at all. Normally, it will come to you in two pieces (the base and the chair). Simply bolt the chair to the base and your spa is assembled.

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7. What is the best way to sanitize after each pedicure?

Please consult your state regulations. However, we suggest adding a hospital grade sanitizer to the water after each pedicure. Run the whirlpool system for a few minutes and let the sanitizer do its job. Drain and rinse the tub. If your are unsure of the level of sanitation, repeat this process.

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8. How does the spa drain?

The tub drains similar to a standard household bath tub. The drain on most spas can go straight down through the floor, out the back of the chair or it may need to drain uphill which requires a discharge pump.

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9. What is the purpose of an inline discharge pump?

In some cases you may not have a drain source close to the location where you want to place the spa or you may need to drain uphill. In these cases you can have a discharge pump installed from the factory. With the push of a button the pump takes the water out of the tub and sends it to your drain source. NOTE: Some models come with a discharge pump as standard equipment.

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10. Why do the manufacturers suggest using a licensed plumber to install my new spa?

Although pedicure spas are easy to plumb and install, a licensed plumber will know local plumbing codes and should be insured. Faulty hook up by someone other than a licensed plumber may void your warranty.

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11. What type of electricity will I need to install my new spa?

Most spas require a standard 110 volt GFCI protected outlet. GFCI (ground fault circuit interuptor)

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12. Do I need to bolt my new spa to the floor?

No, just make sure that the floor surface does not allow your spa to move around.

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13. What if I need warranty service?

Its easy, contact us at 1-800-762-1017 and our technical support staff will handle everything for you.

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14. How will my new spa be shipped?

Your spa will be delivered by a major freight carrier. You will be given a tracking number after your spa ships so you can track your shipment online or by phone.

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